Can I purchase single quantities of items like bottles and journals?

Single pieces are limited to apparel and select hats and bags. We are able to embroider single quantities, however hard goods like bottles and journals have higher minimums. We are happy to assist with bulk orders of hard goods.

 

What are my payment methods?

For orders of apparel, select hats and bags under 24 pieces, credit card is required. The credit card can be a personal or company card (P-card).

For company purchases, there are 3 available payment options depending on your location:

Company Credit Card (some P-cards have restrictions)

You can select "This is a Company Purchase" from the drop-down menu and provide your cost center. Your invoice will be emailed to your accounts payable team.

If you are legacy Dignity Health:

Ghost Card accounts can be used to prepay for orders upfront on the CommonSpirit brand store. To be set-up with a ghost card account, please reach out to sales@eleadpromo.com. We will obtain a 1-time approval and will provide your separate login credentials. This will allow you to process payments to your facility and AU code. This payment option is also available for company purchases of under 24 pieces of apparel, hats, and bags rather than credit card.

 

Is payroll deduction available?

Payroll deduction is not currently available. Orders must be pre-paid with a credit card.

 

Do employees get an additional discount?

Your company store is priced for employee use, there are no additional discounts.

 

How do I use my gift code?

Gift codes can be applied at the final payment page of an order, by entering the code and clicking “apply”. The gift code amount can cover product, shipping or tax. Your code will not expire, and any remaining balance can be used for a future purchase. If your code does not cover the full cost of your order, you will need to enter credit card information to pay for the remaining amount due. You can apply multiple codes to an order. To purchase gift codes, please Contact Us.

 

What if the item I purchased is out of stock?

If your selection is out of stock or discontinued, we will cancel the order and will refund you. We will reach out via email to alert you of which item(s) are not available. We will also refund any related tax and shipping.

 

How long will my order take? 

Typically, orders take 2-3 weeks to be produced and delivered. Rush options are available. We advise that you Contact Us to confirm any additional costs and timelines.

 

What if I’m not seeing the product I’m looking for on the company store?

You are not limited to the products shown on the site. If you are wanting to create custom products, kitted gifts, or ship to multiple locations, please connect with our team. Reach out - tell us about your next project or event, we will take you through the process.